1. Acceptance of Terms

By accessing or using Queueoke ("the Service"), you agree to be bound by these Terms of Service. If you do not agree, do not use the Service.

2. Description of Service

Queueoke is a web-based karaoke queue management tool. Users can create sessions, share them with others via link or QR code, and manage a real-time song queue. Features vary by plan as described below.

3. Plans and Pricing

• Free: Sessions are limited to 2 hours. No account is required.
• Pro — Monthly ($9/month): Recurring monthly subscription. Provides unlimited session time, saved sessions, TV display mode, lyrics, YouTube search, and singer cooldown. Requires an account.
• Pro — Lifetime ($79 one-time): A single, non-recurring payment granting permanent Pro access. No future charges unless you upgrade to a Venue plan.
• Venue — Monthly ($49/month): Recurring monthly subscription. Includes all Pro features plus up to 5 concurrent sessions, custom venue branding, and an analytics dashboard. Requires an account.

All prices are in USD and are exclusive of any applicable taxes. We reserve the right to change pricing with at least 30 days' notice to subscribers.

4. Billing and Automatic Renewal

By subscribing to a monthly plan (Pro Monthly or Venue Monthly), you authorize Queueoke to charge your payment method on a recurring monthly basis until you cancel. Billing occurs on the same calendar day each month as your original purchase date. If that date does not exist in a given month (e.g., the 31st), you will be billed on the last day of that month.

Your subscription renews automatically. You will be charged at the then-current rate unless you cancel before the renewal date. Renewal charges appear on your payment method statement as "Queueoke" or "Stripe."

For Pro Lifetime, you are charged a single one-time amount of $79 USD at the time of purchase. No future charges are made under this plan unless you voluntarily upgrade.

5. Cancellation

You may cancel your monthly subscription at any time from your account dashboard under "Manage Billing." Cancellation takes effect at the end of your current billing period. You retain full access to paid features until that date. No partial refunds are issued for unused days within a billing period.

After cancellation, your account reverts to the Free tier. Existing session data is retained for 90 days; sessions created while on a paid plan remain viewable but new unlimited sessions cannot be created.

Pro Lifetime purchases are non-cancellable as they are not recurring. Access continues indefinitely.

6. Payment Failures

If a recurring payment fails, we will attempt to retry the charge per Stripe's Smart Retries policy (typically 3 additional attempts over several days). If all retries fail, your subscription will be cancelled and your account will revert to the Free tier. You will receive email notification of payment failures.

To update a failing payment method, visit your account dashboard and click "Manage Billing."

7. Refunds

We do not offer automatic refunds for subscription renewals. However, refund requests submitted within 7 days of a charge are considered on a case-by-case basis. To request a refund, contact support@queueoke.com with your account email and the charge date.

Pro Lifetime one-time purchases are generally non-refundable after 14 days from purchase.

8. Price Changes

We may change the price of subscription plans at any time. For active subscribers, price changes will take effect at the start of the next billing cycle after at least 30 days' written notice (via email to your registered address). If you do not agree to a price change, you may cancel your subscription before it takes effect.

9. User Conduct

You agree not to:

• Use the Service for any unlawful purpose or in violation of any applicable laws.
• Abuse, harass, or submit offensive content through session queues or singer names.
• Attempt to interfere with, compromise, or disrupt the Service or its infrastructure.
• Use automated tools (bots, scrapers) to interact with the Service without permission.
• Share account credentials or session host tokens in a way that circumvents plan limits.

We reserve the right to suspend or terminate accounts that violate these rules without refund.

10. Session Data

Free sessions and their queue data may be deleted after the session expires. Pro and Venue users' sessions are preserved for later review. We reserve the right to delete inactive session data after 90 days of account inactivity.

11. Intellectual Property

Song metadata displayed in the Service is sourced from Apple’s iTunes Search API. Lyrics data is provided by LRCLIB. Queueoke does not host, stream, or distribute any copyrighted music. The Service is a queue management tool only. Any venue branding (logos, names) uploaded by users remains the intellectual property of the respective owner.

12. Disclaimer of Warranties

The Service is provided "as is" without warranties of any kind, express or implied. We do not guarantee uninterrupted or error-free operation. We are not responsible for any loss of data or revenue arising from service downtime.

13. Limitation of Liability

To the fullest extent permitted by law, Queueoke and its operators shall not be liable for any indirect, incidental, special, or consequential damages arising from your use of the Service, including but not limited to loss of data, revenue, or goodwill. Our total liability to you for any claims arising under these Terms shall not exceed the amount you paid us in the 3 months preceding the claim.

14. Changes to Terms

We reserve the right to update these Terms at any time. For material changes (including changes to billing terms), we will provide at least 14 days' notice via email. Continued use of the Service after the effective date constitutes acceptance of the revised Terms.

15. Governing Law

These Terms are governed by the laws of the jurisdiction in which Queueoke operates, without regard to conflict-of-law principles. Any disputes shall be resolved exclusively in the courts of that jurisdiction.

16. Contact

For questions about these Terms, billing disputes, or cancellation assistance, contact us at support@queueoke.com.